Programme

Networking event to kick off the series

Thursday 20 May, 4.00pm - 6.30pm

On 20 May we kicked off The Hub Series 2021 with a special networking event, and celebrated Payments NZ’s 10-Year anniversary, at the Park Hyatt Hotel on Auckland's waterfront.

The function was fully-booked and it was wonderful to see so many people from across the industry celebrating with us and connecting in-person ahead of our online sessions in June, July and August.

Setting the scene for the evening, our Chief Executive Steve Wiggins opened the event series and shared some key milestones for the company over the last decade, thanking all those involved for their contribution. Our Board Chair, Jim Quinn also said a few words and made a toast to mark the occasion.

The evening was a great start to the series and we’re looking forward to bringing the world of payments to you through the three online sessions coming up over the next three months.

Who’s shaping the future of payments?

You can read a summary of highlights or watch the video recording of the full session.

Wednesday 23 June, 9.00am-10.30am – Online 

Last year was transformational for the payments landscape as payment channels evolved to meet customer demand and companies responded to changing market conditions. In this first online session in The Hub 2021 Series, we delved into what organisations are influencing the future of payments and how they’re going about it.

Our Chief Executive Steve Wiggins opened the session followed by international keynote speaker Dave Birch. Dave is a world-renowned author, advisor and commentator on digital financial services. Beaming in from the UK, Dave provided an international perspective on payments, including what’s happening in the UK and Europe, the impact of COVID-19, and other challenges, opportunities and trends affecting payments in different jurisdictions around the world.

This keynote was followed by a panel who discussed the key players influencing the digital payments market now and the roles that these different parties play in shaping the future of the industry. Our panellists were Andy White, CEO of Australian Payments Network, Maxine Elliott, CEO of Paymark and Dave Birch. Facilitating the panel was John Ryan, Director General, Emerging Payments Association Asia. Together they gave insights into New Zealand, Australia, the UK, Europe, North America and Asia.

Programme outline

What tech is shaping the future of payments?

You can read a summary of highlights or watch the video recording of the full session.

Wednesday 28 July, 9.00am-10.30am – Online

In this second 90-minute online session in The Hub 2021 Series, we heard from New Zealand keynote speaker Melissa Clark-Reynolds. A serial technology entrepreneur, Melissa who set the scene and shared insights on how to thrive in an era of disruption. 

Our keynote was followed by the Minister of Commerce and Consumer Affairs, Hon Dr David Clark, who shared his thoughts and aspirations on the wider digital economy and digital enablement in New Zealand. He spoke about how he sees payments systems fitting into the digital economy. 

This was followed by a panel of local and international speakers who discussed how technology continues to revolutionise the way financial services are consumed, regulated and disseminated. The panel drew on their own perspectives and experiences, sharing how certain technological advancements have accelerated change within their respective regional markets, as well as brought with it a range of challenges and opportunities.

Programme outline

How are customers shaping the future of payments?

You can read a summary of highlights or watch the video recording of the full session.

Thursday 2 September, 9.00am-10.30am – Online 

In this final session of the series, we focused on the end users of payments with an international keynote and a panel.

First up was Steven Van Belleghem, a global thought-leader in the field of customer experience and international keynote speaker. Steven shared his thoughts on the future, in particular how invisible and automatic interfaces will become a necessity and how businesses will need to play an active role in customers’ life journey.

Following on from the keynote was a panel discussion made up of payment experts from Trade Me, Mastercard New Zealand, Klarna and Wpay. They discussed how customers are shaping the future of payments, which payment products and services are winning and rising on a global scale, what’s driving the adoption of these products or services, and the customer experience opportunities the payments industry can be key to enabling.

Programme outline