Purposeful payments – Kiwi wellbeing in the new normal

Tuesday 20 October, 9.00am - 10.00am 

Consumer financial wellbeing emerged as a key concern during COVID-19, and the expectations of Kiwis when it comes to who will fulfil this role and to what extent also shifted. With consumer habits evolving and payments becoming increasingly electronic, governments worldwide are focussed on creating more inclusive and equitable financial systems. In this session we looked at the role technology innovation can play when it comes to driving wellbeing initiatives and connecting communities. 

We know that New Zealand is a diverse society with many different communities, each presenting their own unique set of needs and challenges. What can the industry do to support these communities in a meaningful way?  Where does the industry fit in when we talk about solving these issues, and how can we contribute towards ensuring Kiwis financial wellbeing?

Craig Hudson, from Xero, was the first speaker in the final session of the series. Craig highlighted some of the key stressors impacting small businesses in the wake of COVID-19. He also explored the role technological innovations can play in alleviating some of these stressors and how leading with empathy in our workplaces and communities was more important than ever. Craig also shared some wellbeing tools and resources.

We then had Julia Jackson from Kiwibank, and Natalie Vincent from the Ngā Tāngata Microfinance Trust join us together to talk about the trust, which is New Zealand’s first formal microfinance initiative that provides small, safe and fair loans to households nationwide. Kiwibank has supported the initiative since it began in 2012 by providing the capital used for microloans as well as essential business support and advice. They told us more about how this initiative works and how it has helped Kiwis to reduce financial stress and build a better future for themselves and their families.

Programme overview

09.00am – 10.00am Purposeful payments – Kiwi wellbeing in the new normal
09.00am – 9.05am Opening and welcome
Steve Wiggins, Chief Executive, Payments NZ
9.05am – 9.25am Local speaker
Craig Hudson, Managing Director, Xero NZ & Pacific Islands
9.25am – 9.55am Local speakers
Julia Jackson, Sustainability Lead, Kiwibank, and Natalie Vincent, General Manager, Ngā Tāngata Microfinance Trust
9.55am - 10.00am Closing remarks
Steve Wiggins, Chief Executive, Payments NZ