Privacy Policy

Your privacy is very important to us and all personal information which you provide to us is managed in accordance with this policy. By supplying your personal information to us, or by using our website, you consent to the practices set out in this policy.

Collection, use and storage

In carrying out our functions, we may collect, store, use and disclose personal information. This may relate to our staff, professional advisers, representatives of our Participants and Members, and other people who engage with Payments NZ.

We collect the following types of information:

  • Names.
  • Physical, postal and email addresses.
  • Telephone numbers.
  • Curricula vitae and any information in relation to criminal convictions.
  • Employment experience and expertise.
  • Referee and reference details.

We use this information to:

  • Process applications for participation and membership.
  • Consider applications for employment.
  • Engage consultants.
  • Develop and deliver services and benefits to our Participants and Members.
  • Facilitate industry forums.
  • Maintain registers and records consistent with the governance of the payment system.
  • Provide networking opportunities and ecosystem engagement. 

Payments NZ collects this information through the following channels:

  • Direct contact with Participants and Members
  • Participant or Member application forms.
  • Our website.
  • The provision of services and benefits to Participants and Members.
  • Networking events.

In accordance with the Privacy Act 1993, any personal information which is disclosed to us is held securely and we only use and disclose it for the purpose for which it was provided or when legally required.

Website use

Our website only collects personal information provided: by users through the contacts and subscriptions pages; and through the use of cookies (described in more detail below).

The personal information you provide will only be used in connection with your use of our website, to communicate with you in relation to your use of our website or when required by statutory authority.

Our website also uses Google Analytics and Hotjar to better understand our users’ needs and to optimise this service. For information about Google Analytics, please see this page on their website How Google uses data when you use our partners' sites or apps. For information about Hotjar, please see this page on their website Your Privacy & Hotjar.


We use cookies to collect data about each visit to our website. Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use a website. Cookies are widely used on most major websites. Our website uses cookies to count how many people are using our website and to assess how they are using it so that we can improve your website experience.

The cookies we send to your PC cannot read your hard drive or command your computer to perform any action.

If you choose to disable cookies in your browser, you may not be able to access the website portal Connect or obtain full access to all content within the portal.

Data security

Transmission of data over the internet cannot be guaranteed as totally secure. While we take all reasonable steps to protect personal information obtained through our website, information provided to Payments NZ over the internet is at the risk of the organisation providing it.


Personal information is only held by Payments NZ for as long as the information is needed. When the information is no longer required to be held, we will destroy this information securely.

We retain personal information which is contained in board, committee or working group papers or minutes.


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

Contact us

If you would like to contact us in relation to any matter regarding personal information which we hold in relation to you, please contact us at:

Payments NZ Limited, Level 6, Simpl House, 40 Mercer Street, PO Box 11418, Wellington or [email protected]